Frequently Asked Questions
At The Zevar Bazaar, we believe in providing our customers with the best experience and transparency. Here are some common questions and their answers to help you better understand our brand and services:
Payment Options
Q: What payment methods do you accept?
A: We accept various payment methods including debit and credit cards, UPI, and PayPal. Currently, we do not offer cash on delivery, but we are working towards adding this option in the future.
Shipping Locations / Timeline / Charges
Q: Do you offer international shipping?
A: Yes, we ship internationally. Orders take approximately 2 days to process, and delivery typically takes 5-7 days based on the location. Shipping charges may vary depending on the destination. Please refer to our shipping policy for detailed information.
Exchange Possibility and Timeline
Q: Can I exchange an item I purchased?
A: Unfortunately, we do not have an exchange policy at the moment. However, we are working towards implementing one soon. Stay tuned for updates!
Return Possibility and Timeline
Q: What is your return policy?
A: You can return a product within 24 hours of receiving it. Please send us your order number, details, and a picture of the product. Note that the shipping cost for returns is borne by the customer.
Quality and Damages
Q: What should I do if my product is damaged?
A: Please record an unboxing video as proof. Without a video, we cannot accept the product for return or exchange. Once you have the video, send it to us along with your details, and we will arrange an exchange.
Warranty / Care Tips
Q: How do I care for my jewelry?
A: To keep your earrings looking their best, avoid exposure to water, perfumes, and chemicals. Store them in a dry, cool place and clean them gently with a soft cloth. We do not offer a formal warranty, but our quality commitment ensures each piece is crafted to last.
If you have any other questions or need further assistance, please feel free to contact our customer service team. We are here to help you and ensure you have a wonderful experience with The Zevar Bazaar.